These General Terms and Conditions of the Dutch Thuiswinkel Organization were established in consultation with the Consumers' Association and came into effect on 1 June 2014.

• Article 1 - Definitions
• Article 2 - Identity of the entrepreneur
• Article 3 - Applicability
• Article 4 - The offer
• Article 5 - The agreement
• Article 6 - Right of withdrawal
• Article 7 - Obligations of the consumer
• Article 8 - Exercise of withdrawal
• Article 9 - Obligations of the entrepreneur
• Article 10 - Exclusion of withdrawal
• Article 11 - The price
• Article 12 - Compliance and warranty
• Article 13 - Delivery and execution
• Article 14 - Duration transactions
• Article 15 - Payment
• Article 16 - Complaints procedure
• Article 17 - Disputes
• Article 18 - Industry guarantee
• Article 19 - Additional provisions
• Article 20 - Changes

In these conditions, the following definitions apply:

• Additional agreement: agreement related to a distance contract.
• Reflection period: period for exercising right of withdrawal.
• Consumer: natural person not acting in professional capacity.
• Day: calendar day.
• Digital content: data produced in digital form.
• Duration agreement: ongoing delivery agreement.
• Durable data carrier: medium for storing information.
• Right of withdrawal: consumer’s right to cancel.
• Entrepreneur: member of Thuiswinkel.org.
• Distance agreement: agreement concluded remotely.

Resolvershop
Ceresweg 20-b, 8938BG Leeuwarden
Phone: +31 (0) 58 7009 712
Email: Contact@resolvershop.com
Chamber of Commerce: 92464645
VAT: NL866058710B01

These terms apply to all offers and agreements between the entrepreneur and the consumer. The terms will be made available before concluding agreements.

Offers include complete and accurate descriptions of products and services. Errors or mistakes do not bind the entrepreneur.

Agreements are concluded when the consumer accepts the offer. Electronic confirmations will be provided where applicable.

Consumers have 14 days to withdraw from a purchase without giving a reason. Specific conditions apply for products, services, and digital content.

Consumers must handle products carefully during the reflection period and are liable for any diminished value caused by misuse.

Consumers must notify withdrawal within 14 days and return products in original condition. Return costs may apply.

Refunds will be processed within 14 days after withdrawal notification, using the original payment method.

Certain products and services may be excluded from withdrawal rights, such as custom-made or perishable goods.

Prices include VAT and will not change during the validity period, except due to legal changes.

Products and services must comply with agreements and legal requirements. Additional warranties do not limit legal rights.

Orders will be processed within 30 days unless otherwise agreed. Delays will be communicated to the consumer.

Consumers may cancel ongoing agreements under agreed terms and notice periods.

Payments must be made within 14 days unless stated otherwise. Late payments may incur additional costs.

Complaints must be submitted clearly and will be handled within 14 days.

Disputes are governed by Dutch law and may be submitted to the Thuiswinkel Disputes Committee.

Thuiswinkel.org guarantees compliance with dispute decisions up to specified limits.

Additional provisions must not disadvantage the consumer and must be clearly documented.

Changes to these terms will be communicated appropriately and will favor the consumer where applicable.

Complete and return this form only if you wish to withdraw from the agreement.

To: Resolvershop
I/We hereby inform you that I/We withdraw from our agreement regarding the sale of products/services.
Ordered on / Received on:
Name:
Address:
Signature: